FAQ

How do I place an order?

Ordering is simple! Browse our website, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and make a secure payment. If you encounter any issues, our customer support team is ready to assist you.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website or the carrier's site to track the progress of your shipment in real-time.

How do I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is ready to help. You can reach us through our [contact page] or [support@anab-abaya.com].

Can I return my order?

Yes — we want you to shop with complete confidence. Under EU consumer law, you have the right to cancel your order within 14 days of receiving it, for any reason — no explanation needed.

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

How do I start a return?

Simply contact us within 14 days of delivery at support@anab-abaya.com and we'll guide you through the process. Please note that return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

Once we receive and inspect your return, we'll process your refund within a reasonable timeframe to your original payment method.

For full details, please see our Refund Policy.