Refund Policy
Effective Date: 14 October 2024
Thank you for choosing Anab Abaya!
We want to ensure that you are completely satisfied with your purchase.
Please read our refund policy carefully to understand your rights and responsibilities.
Refund Eligibility:
- Defective or Damaged Items:
- We will happily refund or replace items that are defective or damaged during shipping.
- Please contact us within 10 days of receiving the product, and we will guide you through the return process.
-
Incorrect Items:
If you receive the wrong item, please contact us immediately. - We will arrange for the correct item to be sent to you, or we will issue a refund upon return of the incorrect item.
Non-Refundable Items: -
Custom or personalized orders:
Items that are customized or personalized are non-refundable unless they are defective or damaged.
-
Clearance or Sale Items:
Clearance or sale items are final sale and cannot be refunded.
How to Request a Refund:
To request a refund, please follow these steps:
Contact Us:
Send an email to email with your order number and a detailed explanation of the reason for the refund.
Return the item:
If applicable, we may request that you return the item in its original packaging. Please follow our instructions for the return process.
Refund Processing:
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days.
Late or Missing Refunds:
If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, please contact us at our email.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at our email support@anab-abaya.com
By making a purchase on our website, you agree to and accept our refund policy.